Empowerment – this is an essential aspect of our work. The objective is always to enable individuals, families and carers to take charge of the services they receive and deliver, and to ensure that the needs and choices of the person receiving care is at the centre of all decisions.
Inclusion – It is important that all individuals and their families with our assistance feel able to make decisions about their own lives in the here and now or in future care planning. They should, wherever possible, enjoy the same access to trusted care services, opportunities and activities as their contemporaries, regardless of care funding eligibility, age and ability.
Empathy – To ensure that services are delivered that recognise an individual or family’s needs and aspirations.