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Privacy Policy

At THE GOOD CARE NETWORK LIMITED  (GCN), we understand that we have a responsibility to protect and respect your privacy and look after your data.

This Privacy Notice, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity:  GCN may be both data controller and data processor for your personal data under certain circumstances.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

Who we are

Our website address is: https://thegoodcarenetwork.co.uk.

GCN provide a Care Navigation and Care Funding Report service, and access to high quality care providers and services via our digital platform for individuals who need to pay full cost for their social care.  GCN have a registered office at: 62/64 New Road, Basingstoke, Hampshire, RG21 7PW and company number: 9742956.  Jane Allen is the Data Protection Officer for GCN

What personal data we collect and why we collect it

General

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information, information regarding your level of independence in relation to social care needs, and levels of capital to ascertain whether you are eligible to pay full cost for your social care.

We also retain records of your queries and correspondence, in the event you contact us.

We merely process such data on your behalf, subject to our terms and conditions and you are responsible for any applicable legal requirements in respect of your content.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We receive information about you from when you contact or email us or complete enquiry forms on our website to apply for a Care Navigation or Care Funding Report Service and/or would like to access one of the social care providers or services featured on our website. 

You contact information provided in the form is then stored on a secure database, hosted with Hubspot, you can read more about the security of Hubspot here. Only authorised persons within The Good Care Network have access to your contact data and you have the right to request deletion at any time.

Other Sources

Other personal data sources are from local authorities or other social care organisations making enquiries or referrals on your behalf.

If you provide us with personal data about a third party (for example enquiring about our service on behalf of a family member or friend) you warrant that you have obtained the express consent from the third party for disclosure and use of their personal data, other than in the case when the third party lacks mental capacity and you are acting in their best interest

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your data

  • To process enquires and referrals that you have submitted to us, or that have been submitted to us by a Local Authority , Social Care organisation, or where an individual lacks mental capacity from the person acting in their best interest
  • To provide you with the service requested
    To help us to identify you and any referrals that you may have with us
  • To provide customer care, including responding to your requests if you contact us a query or update on a referral
  • To administer accounts, process payments and keep track of billing and payments;
  • To detect fraud and to make sure what you have told us is correct;
  • To notify you about changes to our website and services;
  • To provide you with information about providers and services that you request from us or which we feel may be of interest to you or meet you social care need, where you have consented to be contacted for such purposes;
  • and To inform you of service and price changes

Analytics

We use common website analytics tools such as Google Analytics and others that add cookies to your browser in order to collect anonymised data in order to help us improve your experience of using this site. You can read more about this in our Cookies Policy.

Who your data is shared with

Here is a list of all the ways that we may use your personal data and how we share the information with third parties.  For clarity we have grouped them into specific services that we offer:

Self Funding Clients

We process your data for administration, billing and provision of the service or provider identified within the referral process.

Social Care Providers , Services, Support Groups, PA Services

We process your data for administration, billing and provision of your business profile appearing on our website

Third Parties

For the avoidance of doubt, we do not and never shall sell you personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties (including local authority and business parties, service providers and service, and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including your name, address and contact number, they may be acting as data controller will have their own privacy policies, which we advise you to read.

We may pass your personal data to third parties for the provision of their service (for example to provide your social care needs, or for processing your payment)

However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business.  In these circumstances, we may disclose your personal data to then prospective buyer of our business, subject to both parties entering into appropriate confidentiality  undertakings.  Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property or safety of GCN clients, or others.  This includes but is not limited to exchanging information with other companies and organisations for the purpose of fraud protection, credit risk reduction and dispute policies.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Visitor comments may be checked through an automated spam detection service.

How long we retain your data

We will keep your personal data for the duration of the referral to the GCN or details for providers whilst they are subscribing to our website.

We shall retain your data only for as long as necessary in accordance with applicable laws.
We may keep your data for up to 7 years, after the completion of your referral, or until the service put in place ends.

We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes stated herein.

If you leave a comment on this website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Links to other sites

GCN may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

How we protect your data

We follow ISO standards to store and protect the personal data we collect including the use of encryption and password if appropriate.

All information you provide to us is stored on our secured server in the EEA.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transactions are at your own risk. We do take every measure to ensure your security such as using encryption. Once we have received the information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details, for example) are encrypted and protected.

SSL Secure Site Seal

SSL Secure Site Seals enable secure transactions and data. Any payment transactions or personal data shared is within a secure environment and authenticated by a trusted Certificate Authority.

SSL

What data breach procedures we have in place

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us

Please email any questions or comments you have about privacy to; info@thegoodcarenetwork.co.uk

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113